1. Overview

Welcome to Sunraysia Supplements.

This website is operated by Sunraysia Supplements. Throughout this website, the terms "we", "us" and "our" refer to Sunraysia Supplements.

By accessing our website, browsing our products or making a purchase, you agree to these Terms of Service and our associated policies.

Our website is hosted by Shopify, which provides the e-commerce platform that enables us to sell products online.

Please read these Terms of Service carefully before using our website. Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

2. Online Store Conditions

By using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website for lawful purposes.
• Refrain from attempting to interfere with the website's operation, security or functionality.
• Not reproduce or commercially exploit website content without appropriate permission.

We reserve the right to restrict access to our website where reasonably necessary to prevent fraud, unlawful activity or misuse.

3. Products and Product Information

Sunraysia Supplements sells nutritional supplements, sports nutrition products, health and wellbeing products, accessories and related merchandise.

We endeavour to ensure that product descriptions, images, ingredients, pricing and availability are accurate and up to date.

However, manufacturers may occasionally update product packaging, formulations, ingredients or nutritional information.

Customers should always review the physical product label, including ingredients, allergen information, directions and warnings, before consumption.

If the product supplied materially differs from its description, your rights under Australian Consumer Law remain unaffected.

4. Health and Supplement Disclaimer

Information provided on our website is intended for general educational and product information purposes.

It is not intended to replace professional medical, nutritional or healthcare advice.

Before using any supplement, customers should consider their individual circumstances and follow the manufacturer's directions and warnings.

Customers who are pregnant, breastfeeding, taking medication, managing an existing medical condition or uncertain about product suitability should seek advice from an appropriately qualified healthcare professional.

Supplement products should only be used as directed and are not substitutes for a balanced diet or healthy lifestyle.

We do not guarantee specific health, fitness, performance or weight-management outcomes from the use of products sold on our website.

This disclaimer does not limit any statutory consumer rights.

5. Pricing and Payments

All prices displayed on our website are in Australian dollars (AUD).

Prices include GST where applicable, unless otherwise clearly stated.

Shipping costs and any applicable additional charges will be displayed before an order is finalised.

We may update product prices or promotional offers from time to time.

If a pricing or listing error is identified, we will contact affected customers where necessary and resolve the issue in accordance with applicable consumer law.

Payments are processed through the secure payment methods offered at checkout.

6. Orders and Availability

Submitting an order does not guarantee that every item will be available.

After an order is submitted, customers will receive an order confirmation or acknowledgement.

We may need to contact customers regarding stock availability, payment verification, delivery information or order discrepancies.

If we are unable to fulfil an order, we will notify the customer and provide an appropriate refund or other agreed resolution.

Orders may be declined or cancelled where reasonably necessary, including in cases of suspected fraud, unlawful transactions or genuine stock unavailability, subject to applicable consumer rights.

7. Shipping and Delivery

Shipping options, costs and relevant delivery information are provided through our website and checkout.

Delivery estimates are indicative unless expressly guaranteed.

Delivery times may vary depending on location, carrier operations and circumstances outside our reasonable control.

We will take reasonable steps to fulfil and deliver orders within the agreed timeframe or, where no timeframe has been agreed, within a reasonable time.

If an order is delayed, lost, damaged or not delivered, please contact Sunraysia Supplements so we can investigate and provide an appropriate resolution in accordance with Australian Consumer Law.

Additional information is available in our Shipping Policy.

8. Returns, Refunds and Consumer Guarantees

Our products and services come with guarantees that cannot be excluded under Australian Consumer Law.

Customers may be entitled to a refund, replacement, repair or other remedy where a product fails to meet applicable consumer guarantees.

For a major failure, customers may be entitled to choose between a refund and replacement, where applicable.

We are not required to provide refunds or exchanges solely because a customer changes their mind, unless our separate Refund Policy provides otherwise.

Any change-of-mind return conditions are separate from, and do not limit, statutory consumer rights.

For additional information, please refer to our Refund Policy.

9. Promotions, Discounts and Special Offers

From time to time, Sunraysia Supplements may offer promotional discounts, bundle deals, complimentary products or limited-time offers.

Promotions may be subject to:

• Stated promotional dates and availability.
• Eligible products or minimum purchase requirements.
• Online-only or in-store-only conditions.
• Specific discount codes or automatic checkout discounts.
• Additional terms disclosed with the promotion.

Promotional discounts cannot be combined unless expressly permitted.

Where a promotion includes a complimentary product, eligibility and availability conditions will be clearly communicated.

We may amend or withdraw promotions where reasonably necessary, provided that doing so does not unlawfully affect existing purchases or mislead customers.

10. Loyalty Rewards Program

Sunraysia Supplements may offer an online loyalty rewards program through BON Loyalty.

Eligible customers may earn and redeem loyalty points in accordance with the rules and conditions displayed through the program.

Points, redemption values, eligibility, expiry conditions and promotional rewards are governed by our published Loyalty Rewards Program Terms and Conditions.

Our online loyalty rewards program may operate separately from our in-store loyalty card program.

We may update the loyalty program with appropriate notice where required, subject to applicable law and any rights already accrued by customers.

11. Discount Codes and Email Promotions

Customers may receive promotional discount codes through email subscriptions, marketing campaigns or special offers.

Each code is subject to its advertised conditions, including eligibility, minimum spending requirements, expiry dates and product exclusions, where applicable.

First-order offers are limited to qualifying first purchases according to their advertised terms.

Subscription to marketing communications is voluntary, and customers may unsubscribe using the link provided in marketing emails.

Discount codes have no cash redemption value unless otherwise expressly stated.

12. Intellectual Property

Unless otherwise indicated, website content, including original text, graphics, logos, images and website design elements, is owned by or licensed to Sunraysia Supplements.

Content may not be copied, reproduced, distributed or commercially used without permission from the relevant rights holder, except where permitted by law.

Third-party product names, logos and trademarks remain the property of their respective owners.

13. Third-Party Services and Links

Our website may contain links to third-party websites and use external service providers, including payment processors, shipping services and loyalty rewards platforms.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for content on independently operated external websites.

Nothing in this section excludes our legal responsibilities relating to products or services supplied through our business.

14. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website may be used to process orders, communicate with customers, provide requested services, administer applicable rewards programs and conduct marketing where permitted.

Information may be handled by service providers supporting our online store.

For more information about how we collect, use, store and disclose personal information, please refer to our Privacy Policy.

15. Website Availability and Accuracy

We aim to maintain a secure, accessible and reliable website.

Occasionally, the website may experience technical issues, interruptions or maintenance.

We may correct website errors, update content or modify website functionality when reasonably necessary.

We do not guarantee uninterrupted website availability.

Nothing in these terms excludes any guarantee or legal obligation that applies to our services.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Sunraysia Supplements is not responsible for losses arising solely from circumstances outside our reasonable control where we have not breached any applicable legal obligation.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, statutory right, remedy or liability that cannot lawfully be excluded, restricted or modified.

17. Changes to These Terms

We may update these Terms of Service to reflect changes to our business operations, website functionality, policies or legal requirements.

Updated terms will be published on this page with a revised date.

Changes will apply prospectively unless otherwise lawfully agreed and will not remove existing statutory rights.

Customers are encouraged to review these terms periodically.

18. Governing Law

These Terms of Service are governed by the laws applicable in Victoria, Australia.

Nothing in this section limits any mandatory protections available to customers under Australian Consumer Law or other applicable legislation.

19. Contact Information

For questions regarding these Terms of Service, orders or website policies, please contact:

Sunraysia Supplements

Website:  www.sunraysupps.com.au
Email: phillip@sunraysupps.com.au