Privacy policy
1. Introduction
Sunraysia Supplements ("we", "us" or "our") respects your privacy and is committed to protecting the personal information of our customers.
We operate www.sunraysupps.com.au, an Australian online store specialising in nutritional supplements, sports nutrition, health and wellbeing products, apparel and accessories.
Our online store is powered by Shopify, which provides the e-commerce platform used to operate our website and process customer transactions.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when customers visit our website, make purchases, create accounts, subscribe to marketing communications or participate in our loyalty rewards program.
We handle personal information in accordance with applicable Australian legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
2. Personal Information We Collect
Depending on how customers interact with our website and services, we may collect:
Contact Information
- Full name.
- Email address.
- Telephone number.
- Billing and shipping addresses.
Order and Payment Information
- Products purchased and order history.
- Transaction details and payment status.
- Shipping and delivery information.
- Refunds, returns and exchanges.
- Payment method information processed through Shopify and supported payment providers.
Customer Account Information
- Account details and identifiers.
- Saved preferences.
- Purchase history.
- Customer account settings.
Loyalty Rewards Information
- Loyalty program membership and participation.
- Points earned and redeemed.
- Rewards and redemption history.
- Eligible transactions and promotional activity.
Marketing Information
- Email subscription preferences.
- Promotional offer eligibility.
- Discount code usage.
- Marketing interactions.
Website and Device Information
- IP address.
- Browser and device information.
- Website activity and browsing behaviour.
- Shopping cart activity.
- Cookies and tracking technologies.
Customer Communications
- Customer enquiries.
- Product enquiries.
- Feedback and correspondence.
- Customer support information.
We collect personal information reasonably necessary to operate our business and provide our products and services.
3. How We Collect Personal Information
We may collect information:
- Directly when customers place orders or create accounts.
- When customers subscribe to promotional emails.
- When customers participate in our loyalty rewards program.
- When customers contact us through email, telephone or our website.
- Automatically through website cookies and related technologies.
- Through Shopify and other service providers that support our online store.
Customers may browse much of our website without creating an account. However, certain information is required to process purchases, arrange delivery and manage customer accounts.
4. How We Use Personal Information
Sunraysia Supplements may use personal information to:
- Process, confirm and fulfil customer orders.
- Arrange shipping and delivery.
- Manage customer accounts and purchase history.
- Process payments, refunds and exchanges.
- Provide customer service and respond to enquiries.
- Administer loyalty points and rewards.
- Send promotional communications where permitted.
- Improve website performance and customer experience.
- Understand product demand and shopping preferences.
- Prevent fraud and maintain website security.
- Comply with applicable legal and recordkeeping requirements.
We may also use purchase history and website interactions to provide relevant product recommendations or promotional offers, where permitted by law.
5. Email Marketing and Promotional Offers
Customers may choose to subscribe to marketing communications from Sunraysia Supplements.
Subscribers may receive:
- New product announcements.
- Product restock notifications.
- Promotional sales and discounts.
- Bundle deals and special offers.
- Loyalty rewards updates.
- Exclusive subscriber promotions.
Customers who subscribe to our email marketing may be eligible for promotional offers, including our WELCOME10 discount for eligible first orders, subject to the advertised offer conditions.
Marketing subscriptions are voluntary.
We use Shopify and supported email marketing services to manage subscriptions and send promotional communications.
We send commercial electronic messages with the necessary consent or where otherwise permitted by Australian law.
Every marketing email includes an unsubscribe option.
Customers may unsubscribe at any time without affecting their ability to make purchases or receive essential order-related communications.
6. Loyalty Rewards Program
Sunraysia Supplements operates an online loyalty rewards program through BON Loyalty.
Customers participating in the program may earn points on eligible purchases and redeem available rewards according to our Loyalty Rewards Program Terms and Conditions.
To operate the program, relevant customer information may be processed by Sunraysia Supplements and BON Loyalty, including:
- Customer name and email address.
- Customer account identifiers.
- Eligible purchase information.
- Points earned and redeemed.
- Rewards eligibility and redemption history.
- Loyalty account activity.
This information is used to administer the rewards program, maintain accurate points balances, process redemptions and prevent misuse.
BON Loyalty provides the technology supporting our online rewards program and handles relevant information according to its applicable privacy practices and service arrangements.
Our online loyalty rewards program operates separately from our in-store loyalty card program.
For additional details, please refer to our Loyalty Rewards Program Terms and Conditions.
7. Cookies, Website Analytics and Advertising
Our website may use cookies, pixels and similar technologies to operate and improve the online shopping experience.
These technologies may be used to:
- Maintain shopping cart functionality.
- Remember customer preferences.
- Support secure checkout and account access.
- Analyse website traffic and performance.
- Understand customer browsing behaviour.
- Measure advertising campaign effectiveness.
- Display relevant advertisements where permitted.
Depending on our website integrations, these technologies may include services provided by Shopify, Google, Meta and other technology partners.
Customers may manage certain cookie preferences through their browser settings or privacy controls made available on our website.
Disabling some cookies may affect website functionality.
Where legally required, consent will be obtained before using optional tracking technologies.
8. How We Share Personal Information
We may share relevant customer information with third-party service providers where reasonably necessary to operate our business.
These may include:
Shopify: Website hosting, e-commerce operations, customer accounts and transaction processing.
Payment Providers: Secure payment processing, transaction verification and refunds.
Shipping Providers: Delivery, fulfilment and tracking of customer orders.
BON Loyalty: Management of customer loyalty accounts, rewards and points.
Marketing Providers: Email marketing, analytics and advertising services where applicable.
Technology Providers: Website functionality, technical support and security services.
We may also disclose personal information where required or authorised by law, including in connection with fraud prevention, lawful investigations or legal proceedings.
We do not sell customer contact lists to unrelated third parties for their unrestricted marketing use.
Certain advertising and personalisation features may involve sharing customer activity information with technology partners, subject to applicable laws and privacy choices.
9. Our Relationship With Shopify
Our online store is hosted by Shopify.
Shopify collects and processes certain personal information when customers visit our website, create accounts or make purchases.
This information is used to provide website functionality, process transactions, maintain platform security and support Shopify services.
Depending on enabled Shopify features, Shopify may also process information about customer interactions with our store alongside interactions with Shopify and other participating merchants to provide enhanced services, analytics, personalisation and advertising.
Information submitted through our website may be shared with Shopify and its service providers, including providers operating outside Australia.
Shopify may be independently responsible for certain processing activities undertaken for its own purposes.
For further information about Shopify's privacy practices, please visit:
Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users
Shopify Privacy Portal: https://privacy.shopify.com/en
10. Australian Operations and Overseas Data Processing
Sunraysia Supplements is an Australian business based in Mildura, Victoria.
We currently sell and deliver products within Australia only. We do not offer international shipping.
Although our business operates within Australia, some third-party technology providers, including Shopify and BON Loyalty, may store, access or process personal information outside Australia.
Where personal information is disclosed to overseas service providers, we take reasonable steps to meet applicable Australian privacy requirements.
The countries in which overseas recipients are located depend on the service providers and processing arrangements used. Information about likely overseas recipient countries will be provided where practicable and required by law.
We do not independently operate overseas retail locations or provide international order fulfilment.
11. Storage and Security
We take reasonable steps to protect customer personal information from misuse, loss, interference and unauthorised access, modification or disclosure.
Our online store uses Shopify and supported technology providers for relevant security and payment processing functions.
Security measures may include:
- Secure website connections.
- Protected payment processing.
- Restricted administrative access.
- Customer account authentication.
- Website and transaction security monitoring.
No online system can guarantee absolute security.
Customers are encouraged to protect their account login information and avoid sharing sensitive payment details through unsecured communication channels.
Where required by law, we will assess and respond to eligible data breaches, including notifying affected individuals and relevant authorities.
12. Retention of Personal Information
We retain personal information for as long as reasonably necessary to:
- Process and maintain order records.
- Provide customer support.
- Administer loyalty rewards.
- Manage customer accounts.
- Comply with taxation and accounting requirements.
- Resolve disputes.
- Prevent fraud and maintain business security.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to applicable legal and recordkeeping obligations.
Some transaction information may need to be retained after an account is closed.
13. Accessing and Correcting Your Information
Customers may request access to personal information held by Sunraysia Supplements or request correction of information that is inaccurate, incomplete, out of date or misleading.
Requests may be submitted to:
Email: phillip@sunraysupps.com.au
We may request reasonable identification information before providing access to personal records.
Where the Australian Privacy Principles apply, requests will be processed in accordance with applicable legal requirements.
Customers may also be able to update certain account details directly through their online account.
If we are unable to fulfil a request, we will explain the reason where required by law.
14. Deletion and Privacy Requests
Customers may contact us to request deletion of personal information or enquire about available privacy choices.
Requests will be assessed in accordance with applicable laws.
Certain information may need to be retained to comply with taxation, accounting, recordkeeping, fraud prevention or other lawful requirements.
Depending on a customer's location and applicable legislation, additional privacy rights may be available.
Customers may also visit Shopify's Privacy Portal for information about Shopify's handling of personal information.
15. Children's Privacy
Our online store is not specifically directed towards children.
We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.
Where parental or guardian consent is legally required, we will take reasonable steps to obtain it.
Parents or guardians who believe a child has provided personal information may contact us to request a review.
16. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or external services.
These websites operate under their own privacy policies and terms.
Customers are encouraged to review the privacy policies of external websites before providing personal information.
Sunraysia Supplements does not control the privacy practices of independently operated websites.
17. Privacy Complaints
If you have concerns about how Sunraysia Supplements collects, uses, stores or discloses personal information, please contact us.
Email: phillip@sunraysupps.com.au
Please provide details of your concern so we can investigate.
We aim to acknowledge and respond to privacy complaints within 30 days.
Where additional time is required, we will advise you where reasonably practicable.
Where the Privacy Act applies and you remain dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Telephone: 1300 363 992
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website services, technology providers or legal obligations.
Any updates will be published on this page with a revised last-updated date.
Where required by law, we will provide additional notice or obtain consent before implementing material changes to our personal information handling practices.
19. Contact Information
For questions regarding this Privacy Policy or your personal information, please contact:
Sunraysia Supplements
Website: www.sunraysupps.com.au
Email: phillip@sunraysupps.com.au